(Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000)
PAIA MANUAL
Prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 (as amended)
Company Name: SkylightVentilation
Website: skylightventilation.co.za
Date of Compilation: 11-02-2026
1. Introduction
This Manual is published in terms of Section 51 of the Promotion of Access to Information Act (PAIA) and outlines the procedure to request access to records held by [Company Name].
This Manual is also aligned with the Protection of Personal Information Act (POPIA).
2. Contact Details of the Information Officer
Information Officer: Jaco Joubert
Email: sales@skylightventilation.co.za
Telephone: 082 446 8387
Physical Address: Pretoria, South Africa, 0011
3. Guide of the South African Human Rights Commission
The PAIA Guide is available from:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
4. Records Available Without Request
The following records may be available without a formal PAIA request:
- Website content
- Company profile
- Service brochures
- Public marketing materials
5. Categories of Records Held
5.1 Company Records
- Registration documents
- Tax records
- Financial statements
- Insurance records
5.2 Personnel Records
- Employment contracts
- Payroll records
- Training records
5.3 Customer Records
- Client contact information
- Quotations and invoices
- Service agreements
- Installation records
5.4 Supplier Records
- Supplier agreements
- Payment records
5.5 Website & Electronic Records
- Enquiry form submissions
- Email correspondence
- WhatsApp communications
- Analytics data
6. Processing of Personal Information (POPIA)
We process personal information in accordance with POPIA for:
- Service delivery
- Quoting and invoicing
- Customer support
- Legal compliance
We implement reasonable technical and organisational safeguards.
7. Request Procedure
To request access to records:
- Complete the prescribed PAIA Form 2.
- Submit the form to the Information Officer.
- Pay the prescribed request fee (if applicable).
- Await response within 30 days.
The company may:
- Grant access
- Refuse access (with reasons)
- Request extension where permitted by law
8. Grounds for Refusal
Access may be refused if:
- It violates third-party privacy
- It involves confidential business information
- It compromises commercial interests
- It is legally privileged information
9. Availability of the Manual
This manual is available:
- On our website